The authorization window doesn't open. What should I do? (Windows only)

The first time you load an accusonus plugin in a video or audio editing application (make sure that you have one that is compatible by consulting the list of Compatible Audio and Video Editors), the authorization pop-up window should appear right away.

If for any reason, the pop-up window doesn't appear, click on the account icon at the bottom right corner of the plugin’s window.

 

I clicked the icon, and still, nothing happens!

If you run a compatible video or audio editing application, then there are a couple of things you can do!

 

Workaround 1

If you launched your application with administrator permissions by right-clicking and “Run As Administrator”, then, close and re-launch the it without this setting, by simply double-clicking on the shortcut/icon of the application.

 

Workaround 2

If the first workaround didn’t work, then probably the application is constantly launched with administrator permissions. Change this setting by following the steps below:

a) Right-click on the application shortcut, and select Properties.

b) On the “Compatibility” tab, check to see if the “Run this program as an administrator” box is checked. Click on it to “uncheck it”, and then press OK.

c) After this is done, simply launch the application again, and load the accusonus plugin.

 

Workaround 3

If the authorization window is still not responding, then launch the Accusonus License Manager. 

1) Close your video or audio editing application

2) Go to C:\ProgramData\Accusonus\ERA-Bundle 5 

Note: If you cannot retrieve the ProgramData folder on your Windows computer, make sure that it's not hidden. Follow these instructions to show hidden files and folders in Windows. 

3) Search for the Accusonus License Manager application in the ERA-Bundle 5 folder

4) Double-click on it and then log in using the credentials of your accusonus account

5) The activation is completed. Re-launch your video or audio editor and start using your plug-ins.

 

By using the Accusonus License Manager application, you can also manage your subscription and/or active devices. 

 

None of the above worked. What’s next?

It’s time to contact our support team.

To better assist you, our support team will need the following information:

1) Your Operating System edition and version (e.g. Windows 10 1909)

2) Your Audio or Video Editor, its edition, and its version. (e.g. Pro Tools 2020.11, etc.)

3) Details about any active security applications like firewalls or antivirus, including the built-in Windows Firewall.

 

Alright, but where is all that information?

Locate the information about the Operating System by following these simple steps:

1) Click on the Start Menu

2) Click “Settings”

3) Click on the “System” icon

4) Find the “About” tab on the left

5) In the section “Windows specifications”, you will find all the information about your Operating System. The section should look like this:

 

You will find all information about the video or audio editing application, by following these steps:

1) Click on the “Start Menu”

2) Select “Settings”

3) On the main “Settings” window, click on the “Apps” tile.

4) Find your application, and click on the icon. The version appears under the name of the application.